Return Merchandise Authorization (RMA) numbers are available via telephone, email, or our feedback form. Equipment must be returned within thirty (30) days of an RMA issue date, after which the shipment will be refused. There may be restocking charges as follows for merchandise accepted for return provided that the cartons are unopened and goods are not damaged. Credit may be denied in the event that the product is returned damaged, missing parts or packaging materials.

Equipment purchased within 6 months - up to 25% restocking
Equipment purchased over 6 months and up to one year - up to 50% restocking

2) All shortages must be reported within seven days of receipt of shipment.

3) All shipments received damaged must either be refused or noted on your delivery receipt or bill of lading at the time of arrival of goods in order to insure the liability of the delivering carrier.

4) Any equipment found defective ‘out of box’ will be exchanged for new equipment and must be returned within 30 days in like-new condition and in original packaging.

5) CCTV Online Store has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.

6) Unless otherwise noted, price quotes given via email or telephone are valid for 14 days from the time given by a CCTV Online Store sales person. At the end of the 14 day period, quotes that have not been accepted by placing an order or rejected will simply time-out. CCTV Online Store will not be held responsible for quotes given to outside parties (your customer), once the quote has surpassed the 30 day limit.